What technical support is included under the Product Licence?

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  • Deployment of bug fixes
  • System and configuration upgrades and updates.
  • Help & support with data carrier (SimRush issue data SIMs only)
  • Change of local IP range (Subnet)
  • Investigate WiFi connectivity issues (Including Drop outs)
  • Investigate CAP connectivity issues
  • Investigate Wireless Controller config / communication issues.
  • Investigate internet connectivity issues when data is available

  • Does not extend to 3rd party equipment
  • Does not extend to connectivity related to cabling by installer
  • Does not extend to non-approved SimRush install
  • Does not extend to the use of the wrong power supply

Change requests and support outside of the above parameters is not included in the product licence fee and may incur charges.

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