Do you refund the licence fee if I cease before the end of the term?
Please contact your SimRush Approved Reseller to discuss.
Product licence
Why do I need a SimRush Product Licence?
The SimRush Product Licence gives you access to technical support for your devices, the newest features via updates and up-to-date security protection. It also gives you access to SPanel, our online device management portal that allows you to make device changes such as local LAN addresses, DHCP services, port forwarding, wireless SSID and passwords. The …
Who needs a SimRush Product Licence?
Anyone using SimRush will need a valid Product Licence. If you have SPanel v2.0 and do not have a valid licence you can view SPanel in read-only mode. You can not access the devices or change any settings.
Do I need to pay for the SimRush Product Licence?
The base SimRush Product Licence can be either monthly or annual and commences with the original SimRush purchase. The price you pay for your licence will depend on whether you get your SIM card through your Approved Reseller and which SIM you choose. Additional units can be added and are co-termed with hardware already on …
Do I need to pay for the SimRush Product Licence? Read More »
What technical support is included under the Product Licence?
Deployment of bug fixes System and configuration upgrades and updates. Help & support with data carrier (SimRush issue data SIMs only) Change of local IP range (Subnet) Investigate WiFi connectivity issues (Including Drop outs) Investigate CAP connectivity issues Investigate Wireless Controller config / communication issues. Investigate internet connectivity issues when data is available Does not …
What technical support is included under the Product Licence? Read More »
Do I have to renew my Product Licence?
Yes, but automatic renewal reminders will be sent to administrator users to help ensure the licence does not lapse.
How long is the Product Licence valid for?
This will depend on whether your SimRush Product Licence is monthly or annual An annual SimRush Product Licence is valid for 12 months. Your SimRush Licence can be renewed on an annual basis. A monthly product licence will be valid on a monthly basis (as long as any required payments are up to date).